🐾 Frequently Asked Questions:

 

Every policy at Gone Grooming is designed with one goal in mind—to provide a safe, calm, and positive grooming experience for every dog in our care. Browse our most frequently asked questions below or use the search bar to quickly find what you're looking for.📅

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Do I need an appointment?

Yes. All full grooming services require an appointment.

 

Are same-day appointments available?

Sometimes! Same-day appointments may be available depending on our schedule. Please text us to check availability.

 

Can I book appointments for the year?

Absolutely! We recommend scheduling your next appointment when you pick up your dog. Many clients book appointments for the entire year to reserve their preferred dates and times.

 

Can I schedule online?

No, Please call or text us to schedule an appointment.

 

What is your cancellation or no-show policy?

We require at least 48 hours' notice for cancellations. Appointments canceled with less than 48 hours' notice or missed without notice are subject to a $35 fee per dog.

 

Are deposits ever required?

Yes. Deposits may be required on a case-by-case basis.If repeated cancellations, no-shows, or payment issues occur, future appointments may require payment in full at the time of scheduling, or services may be declined.

 

Can I request a specific pickup time?

Yes—but please let us know when scheduling your appointment. Our daily schedule is carefully planned around each dog's personality, grooming needs, and comfort level. Some dogs are scheduled during quieter times to reduce stress, while others require extra time for their groom. Requesting a pickup time ahead of time helps us provide the safest experience for every dog

 

📞 Contact Us

What's the best way to contact you?

Texting is the fastest and easiest way to reach us. Because grooming salons can be very noisy, we may not always hear the phone or be able to answer while grooming dogs.

 

What are your busiest seasons?

Our busiest times are summer and the holidays. During these seasons, we recommend scheduling appointments well in advance.

 

When should puppies start grooming?

Most puppies can begin grooming between 4 and 8 weeks of age, depending on your veterinarian's recommendation. Starting young helps puppies become comfortable with the grooming process and builds positive grooming habits for life.

 

What vaccinations are required?

Dogs must have a current Rabies vaccination or a valid Rabies Certificate of Exemption.

 

Does my senior dog need veterinary clearance?

Dogs 12 years and older may require grooming clearance from their veterinarian. Your veterinarian may contact us directly, or we can contact your veterinarian to obtain clearance.

 

What if my dog has fleas?

For the safety of every pet in our care, dogs with fleas will need to return home for flea treatment before grooming. Once your dog is flea-free, we'll be happy to schedule another appointment

 

My dog was sprayed by a skunk. Can you help?

We'll gladly discuss your options, but we also want to be honest about what to expect. Even after professional bathing, skunk odor often cannot be completely removed in one visit and may linger for weeks or even months. Moisture—such as rain, bathing, humidity, or a damp coat—can cause the odor to become noticeable again over time.

 

What if my dog is nervous, anxious, or has bitten before?

Please let us know before your appointment. Knowing your dog's personality helps us prepare a safe, calm grooming experience. We may recommend: A quieter appointment time, a long walk before grooming, veterinarian-prescribed calming medication (if appropriate), and/or  a customized grooming plan for everyone's safety. Appointments may need to be stopped or rescheduled if the pet shows behavioral concerns. Honesty is the best key for a smoother groom. We want to work with the dog, not against them.

 

Can my double-coated dog be shaved?
We generally recommend a de-shedding and light shape-up. If you choose to have your double-coated dog shaved, you'll be asked to review and sign a Double-Coat Shaving Waiver, which explains possible risks including: Changes in coat regrowth, Coat texture or color changes, increased risk of sunburn, or possibly a coarser-feeling coat

 

Do you groom cats?

Yes, on a case-by-case basis depending on temperament. Please text us for more information

 

Can you use my veterinarian's medicated shampoo?

Yes. Please make sure the shampoo is currently prescribed and not expired.

 

During Grooming, What shampoos do you use?

We use premium shampoos selected for each dog's individual needs, including: Tearless, Hypoallergenic, Breed and coat-specific, and scented & non-scented shampoos. Some may finish with an additional conditioner for a smoother finish.

 

Why do owners wait outside during grooming?

Dogs are naturally aware of their owners, strangers, and other dogs, that enter and leave our facility. We do ask to wait outside our facility, as it helps reduce distractions and creates a calmer, safer environment for every pet, owner, and our staff.

 

What should I bring at drop-off?

Please bring your dog on a collar and leash or in a secure crate. During check-in, we'll review your grooming instructions together before getting started.

 

Can someone help me get my dog in or out of the car?

Absolutely! We're always happy to help if your dog needs assistance entering or leaving your vehicle.

 

Why shouldn't I arrive more than 15 minutes early?

In a calm, stable, environment; Stopping a groom mid-session could cause distractions as we may be with a dog that needs guidance. As stated above, why do owners wait outside, arriving too early can create additional distractions for dogs already being groomed. Please arrive no more than 15 minutes before your scheduled appointment unless we've made other arrangements.

 

Pickup

When will I know my dog is ready?

We'll call or text you 15-30 minutes before your dog is ready for pickup.

 

Why should I pick up my dog within 30 minutes?

For safety, facility policies, and scheduling reasons; dogs must be picked up within 30 minutes after we notify you. Late fees $1/minute. Clients can request specific pickup times with staff, when making their appointment, not during dropping off their pet for grooming.

 

What payment methods do you accept?

We accept: Cash, Venmo, All major credit cards, Tap/contactless payments.

We do not accept checks

 

📸 Photos

Do you take photos of my dog?

Yes! Complimentary after-groom photos may be taken.

 

Can I receive a photo?

Absolutely! We can text your dog's photo to you.

 

Where are photos posted?

Many of our groom photos are shared on Instagram: @GoneGroomingNJ🚐

 

Mobile Grooming: Are you accepting new mobile grooming clients?

No, mobile grooming is not accepting new clients. Our grooming shop is currently accepting new grooming clients.

 

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